- Visitors to our websites
- People who book any of our services or products
- People who make enquiries via email or via our contact forms
- People who work with us to provide our services (for example, window cleaning partners)
- People who consent to be contacted when we have services available in their area
What information do we collect about you?
When someone visits www.osha-clean.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
People who book any of our services or products
We collect information about our customers in order to process and manage their booking and customer account. This includes details of their home address and methods of payment. We store this information for one year following a customer’s most recent booking of a service with Osha Clean. We do not collect any details other than those which are strictly necessary for the effective processing of customer bookings.
When customers book a service or product with us, we use third party services to collect and store your personal information, including WordPress (which powers our website), Zoho (which is where we store our data) and Stripe (which takes your payment).
We also share specific details of your home address with the specific partner who will be delivering the service you have booked. We do not share any other details including name and contact details with them without your permission. We only share details of your home address at the point of a partner agreeing to provide your service.
If you agree, we may also contact you about other products, services and special offers we think may be of interest to you in the future.
People who make enquiries via email or via our contact forms
We use third party providers, Microsoft and WordPress, to manage our email accounts and contact forms. When someone sends us an enquiry, we may collect and store information relating specifically to their enquiry.
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
People who work with us to provide our services (eg, window cleaning partners)
We collect information about our partners and suppliers in order to process and manage customer bookings and partner accounts and to keep partners in touch with business related developments. This includes details of our partners’ company address and bank details. We will store this information for one year after a partner provides their last service with us. We do not collect any details other than those which are strictly necessary for the effective processing of bookings and payments.
We use third party services to collect and store personal information, including WordPress (which powers our website), Zoho (which is where we store our data) and Barclays Online Banking (where we make payments). We use MailChimp, a third party provider, to store email addresses for sharing latest news and partner information. We also use this to gather statistics around email opening and clicks using industry standard technologies.
People who consent to be contacted when we have services available in their area
We use a third party provider, MailChimp, to store the email addresses and postcodes of potential customers who sign up to hear when Osha Clean is offering services in their home postcode. We only use these details for this purpose and will automatically unsubscribe potential customers from this list once we have sent them an email confirming our service in their area. We also gather statistics around email opening and clicks using industry standard technologies.
Access to your information and correction
You have a right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us or write to us at the below address.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information about you which you think is inaccurate. You have the right to withdraw your consent to us processing your data at any time and to lodge a complaint with a supervisory authority if you feel your data has been processed unlawfully.
How to contact us
- By email
- By writing to us at: Osha Clean Ltd, 1 SME House, Holme Lacey Trading Estate, Hereford, HR2 6DR
If you would like to contact our Data Protection Officer, you can do this:
- By email
- By writing to us at: Louise Stevenson, Osha Clean Ltd, 1 SME House, Holme Lacey Trading Estate, Hereford, HR2 6DR