Frequently Asked Questions

Osha Clean is a new window cleaning service, and so here are a few of our most frequently asked questions about what we do. If you have any other questions, please get in touch via the contact details below.

What does Osha Clean do?

If you have dirty windows at your home and they need to be cleaned, Osha Clean helps you book a window cleaner and then use a secure online payment process to pay them. This means you don’t need to leave cash out or wait in for a window cleaner to come back round to take their payment.

Who are our window cleaners?

We work with window cleaners who are established and local to your area so you can be sure that they will provide you with the best service. Each window cleaner is either self-employed or runs their own window cleaning business and they all have their own public liability insurance.

How do I book for my windows to be cleaned?

If we are already covering your area you can book for your windows to be cleaned through our booking page. Pop your postcode into the postcode search on our home page and we’ll tell you if we’re in your area yet. If we are, you will then be asked for some basic information about your home so that we can give you an accurate price for getting your windows lovely and clean again.

If we’re not in your area, you’ll be directed to our ‘coming soon’ page where you can leave your email address and postcode. That way we can let you know when we have window cleaners operating in your area. You don’t have to leave us your email address of course, but we promise not to send you marketing emails or pass your email address on to other companies.

Do I need to be at home?

There’s no need for you to be at home for your window cleaner to do their job, but we do ask that you bear in mind any areas of your home that are difficult to get to without someone being there to let a window cleaner in (for example if your window cleaner needs to get into your back garden.)

We’ll let you know as soon as possible when your windows are going to be cleaned, so that you can make sure your window cleaner can get to where they need to be.

We also ask that if your home is difficult to find, or its hard to tell which windows are yours, that you let us have some extra directions as soon as possible so your window cleaner can find you.

How do I make payment?

We’re keeping things simple by allowing you to make your payment through your Debit or Credit Card. We’ll take a small deposit at the time of booking and the remaining balance is processed 24 to 48 hours after your windows have been cleaned.

Why do I need to pay a deposit?

We take a £1 deposit to secure your booking and then the remaining balance is processed 24 to 48 hours after your windows have been cleaned. If for any reason there is an issue with your windows being cleaned, we will ensure that your deposit is returned as soon as possible.

Can my windows be cleaned on a regular basis?

Yes!

With Osha Clean you can book a one-off clean or a regular clean. When you complete our quotation form, we’ll give you a price for a one-off clean and also how much it would cost (usually much less) for setting up a regular clean so that your windows are cleaned year-round. You can choose which one you’d like to go ahead with.

Some of our customers decide to start with a one-off clean and then are so happy with the service that they want their windows doing more regularly. That’s fine too, and we can do that for you in the background without you having to fill the forms in again.

That all means we can save you lots of time!

What happens if I am not happy with how my windows have been cleaned?

Hopefully you’ll be delighted with your sparkly new view. However, in the unlikely event you are unhappy with the clean you have received from one of our window cleaners, please contact us as soon as possible so that we can put things right. We can be contacted by any of the following methods:

Email: hello@osha-clean.com
Twitter: @oshaclean
Facebook Messenger: @oshaclean
Text Message: 07480 635199

Old Fashioned Post: Osha Clean Ltd, Hereford Business Solutions Centre, Building B, Units 1-4, Skylon Court, Rotherwas, Hereford, HR2 6JS

What happens if my window cleaner doesn’t turn up?

Occasionally things go wrong and the allocated window cleaner does not arrive on the agreed day. Please let us know as soon as possible if you think that’s the case, so that we can get things put right. We can be contacted by any of the following methods:

Email: hello@osha-clean.com
Twitter: @oshaclean
Facebook Messenger: @oshaclean
Text Message: 07480 635199

Old Fashioned Post: Osha Clean Ltd, Hereford Business Solutions Centre, Building B, Units 1-4, Skylon Court, Rotherwas, Hereford, HR2 6JS

Can you clean the windows of my flat or apartment?

Yes we can! However, we don’t do high-rise window cleaning so at the moment we’re only providing an online booking service for up to second-floor flats. If you’re higher up, don’t give up, just send us an email at hello@osha-clean.com and we’ll try to help you on a one-to-one basis.

Sometimes flats can be a bit more complicated. If you’re not at home, it can be difficult for our window cleaners to know exactly which windows are yours, so we do ask people who book with us to send us some extra details to help us find you. That might mean taking a photograph of your flat from the outside and sending it to us, being at home for the clean, or leaving us a note in the windows that you need cleaning.

Can you find a window cleaner near me?

Yes! We’re now covering well over 950 UK postcodes including most large UK cities such as London, Leeds, Bristol, Cardiff and Brighton. We’re constantly working to expand our database of window cleaners and are aiming to cover the whole of the UK by 2018.

And if we don’t have window cleaners working in your area yet, you can leave us your email address and we’ll let you know as soon as we do.

Do you provide commercial window cleaning services?

Unfortunately not yet. This is something we might look at in future, but at the moment our main aim is to provide the best home window cleaning service that we can, so we’re focusing all of our efforts and attention on residential window cleaning.

What’s the price for cleaning my windows?

We set our prices based on a number of factors including the size of your house and where you are in the UK. So unfortunately since every house is different, we can’t give you a set price here. You’ll need to pop your postcode in the box on our homepage and give us a few details so we can provide you with a window cleaning price tailored to you. We promise it won’t take long!

Do you do gutter cleaning?

Not yet, unfortunately! This is absolutely a service that we’d like to add in the future, but at the moment we’re focusing all of our efforts on building the best window cleaning service that we can. Once we feel we’ve got it right for our customers and the window cleaners we work with, then we’ll look at adding gutter cleaning and other household maintenance services as soon as possible.

Watch this space!

Do you offer pure water window cleaning?

Yes! The vast majority of the window cleaners we work with offer pure water window cleaning (also known as ‘reach and wash’ or water-fed pole window cleaning).

This form of window cleaning uses pure, treated water with no chemicals to wash your windows. Pure water attracts the dirt and gives your windows a much better clean, leaving droplets that should dry smear-free and therefore not needing a squeegee to wipe them off.

Be aware though, now and again with pure water window cleaning (especially after the first or second wash) people can experience a brown or white run down the window once the windows are dry. This is usually because the seal on the UPVC is broken, a problem which would not have shown up with a traditional window clean. After one or two cleans this will no longer happen.

Can you give me some window cleaning tips?

Interesting question! Obviously we would suggest you get your windows cleaned the easy way by booking a window cleaner with Osha Clean!

We’re working on some tips for how to clean the insides of your windows, as that’s not a service we’re currently offering, so watch this space for those.

Need more help?

Still need some help? No worries, we love to hear from our customers and you can contact us at any time with any query. We can be contacted by any of the following methods:
Email: hello@osha-clean.com
Twitter: @oshaclean
Facebook Messenger: @oshaclean
Text Message: 07480 635199

Old Fashioned Post: Osha Clean Ltd, Hereford Business Solutions Centre, Building B, Units 1-4, Skylon Court, Rotherwas, Hereford, HR2 6JS

Ready to book a window cleaner? Get a quote now.