Updated: April 2018
1.1 These terms and conditions shall govern your use of our website (osha-clean.com) and the connection service that we provide through it (collectively osha-clean.com).
1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
1.5 “Partners” for the purpose of these Terms and Conditions refer to Window Cleaning Companies.
1.6 “Website” for the purpose of these Terms and Conditions refer to www.osha-clean.com.
1.7 “Services” for the purpose of these Terms and Conditions refer to window cleaning services.
1.8 “Us” or “We” for the purpose of these Terms and Conditions refer to Osha Clean Ltd.
2. Licence to use the website
2.1 You may:
(a) View pages from our website in a web browser;
(b) Download pages from our website for caching in a web browser;
(c) Print pages from our website;
(d) Stream audio and video files from our website; and
(e) Use our website services by means of a web browser,
subject to the other provisions of these terms and conditions.
2.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
2.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
2.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
2.5 Unless you own or control the relevant rights to the material, you must not:
(a) Republish material from our website (including republication on another website);
(b) Sell, rent or sub-license material from our website;
(c) Show any material from our website in public;
(d) Exploit material from our website for a commercial purpose; or
(e) Redistribute material from our website.
2.6 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
3. Acceptable use
3.1 You must not:
(a) Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) Use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) Use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e) Access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
(f) Violate the directives set out in the robots.txt file for our website; or
(g) Use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
3.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
3.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
4. Registration and accounts
4.1 To be eligible for an individual account on our website under this Section 4, you must be at least 18 years of age and resident in the United Kingdom.
4.2 You may register for an account with our website by completing and submitting the booking form on our website.
4.3 You must not allow any other person to use your account to access the website.
4.4 You must notify us in writing immediately if you become aware of any unauthorised use of your account.
4.5 You must not use any other person’s account to access the website.
5. Pricing and Payment
5.1 Pricing for the requested service is based upon the details supplied at the time of registration and will be priced upon the following considerations:
(a) Location of property
(b) Type of property (for example, semi-detached, terrace, bungalow etc.)
(c) Number of floors at the property
(d) Number of windows at the property
(e) Number of patio doors at the property.
5.2 At the point of requesting the services of one of our partners, we will request valid credit or debit card payment details to pay for the services being requested through osha-clean.com. We will securely store your card details for such purpose and you agree that we may undertake authorisation checks on the card provided.
5.3 A payment of £1.00 will be taken and processed by our third party payment supplier at the time of confirmation of the booking. Payment of the remaining balance will be taken within 48 hours following the scheduled visit.
5.4 Regular cleans can be requested at the time of receiving a quote through osha-clean.com. When a regular clean has been selected, we will schedule for a return visit from one of our partners on a recurring 6 week cycle until notified by you to cancel this service. Cancellation of a regular clean can be made at anytime by informing us at firstname.lastname@example.org.
5.5 For regular cleans, your stored card details will be used through the secure log on functionality then a full payment will be taken and processed by our third party payment supplier within 48 hours following the scheduled visit .
5.6 We will notify you by email or text of any scheduled regular cleans and will assume that this is satisfactory unless otherwise notified to us by you.
6. Booking Process and Cancellation
6.1 Once you have made your booking, we will confirm back to you by email or text message the details of the attending Partner and when the service will take place.
6.2 If you decide to cancel the booking, this must be done by contacting us through the details stored on the Contact page on osha-clean.com within 24 hours of the confirmed date.
6.3 If for any reason the Partner does not attend to perform the services agreed on the date confirmed then we will offer you the option to:
(a) Re-book with another date/Partner
(b) Receive a full refund of the deposit paid (£1.00).
7. Partners (Window Cleaners)
7.1 You agree adequate provision of access to the property for Partners to perform their duties and that all reasonable precautions are taken to ensure a safe working environment.
7.2 You agree, for as long as the agreement between you and Osha Clean Ltd is in force that for a period of six months thereafter that you will not:
(a) Book directly any services with the Partner supplied through osha-clean.com
(b) Make payment directly to the Partner other than through osha-clean.com.
7.3 Please note that we provide the platform that connects users with the Partners (Window Cleaning Companies) and allows them to be introduced. We do not provide any cleaning services ourselves (Osha Clean Ltd) and any contract is between you and the service provider.
7.4 We do not employ any cleaning providers and are not responsible for their behaviour, acts or omissions of any service providers you engage through osha-clean.com.
7.5 We take reasonable measures to ensure that all Partners hold valid Public Liability Insurance and are supported by an established business background within the services that are being supplied.
7.6 Unless otherwise specified in these terms and conditions, we (Osha Clean Ltd) are not liable for any loss, damage, personal injury or death resulting from the Partners negligence in providing services requested.
8. Cancellation and suspension of account
8.1 We may:
(a) Suspend your account;
(b) Cancel your account; and/or
(c) Edit your account details,
at any time in our sole discretion without notice or explanation.
8.2 You may cancel your account at any time by contacting us via the details on our Contact page.
9. Your content: Licence
9.1 In these terms and conditions, “your content” means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.
9.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
9.3 You grant to us the right to sub-license the rights licensed under Section 10.
9.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 10.
9.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
9.6 You may edit your content to the extent permitted using the editing functionality made available on our website.
9.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, un-publish or edit any or all of your content.
10. Your content: Rules
10.1 You warrant and represent that your content will comply with these terms and conditions.
10.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
10.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:
(a) Be libellous or maliciously false;
(b) Be obscene or indecent;
(c) Infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d) Infringe any right of confidence, right of privacy or right under data protection legislation;
(e) Constitute negligent advice or contain any negligent statement;
(f) Constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
(g) Be in contempt of any court, or in breach of any court order;
(h) Be in breach of racial or religious hatred or discrimination legislation;
(i) Be blasphemous;
(j) Be in breach of official secrets legislation;
(k) Be in breach of any contractual obligation owed to any person;
(l) Depict violence in an explicit, graphic or gratuitous manner;
(m) Be pornographic, lewd, suggestive or sexually explicit;
(n) Be untrue, false, inaccurate or misleading;
(o) Consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(p) Constitute spam;
(q) Be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
(r) Cause annoyance, inconvenience or needless anxiety to any person.
11. Limited warranties
11.1 We do not warrant or represent:
(a) The completeness or accuracy of the information published on our website;
(b) That the material on the website is up to date; or
(c) That the website or any service on the website will remain available.
11.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
12. Limitations and exclusions of liability
12.1 Nothing in these terms and conditions will:
(a) Limit or exclude any liability for death or personal injury resulting from negligence;
(b) Limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) Limit any liabilities in any way that is not permitted under applicable law; or
(d) Exclude any liabilities that may not be excluded under applicable law.
12.2 The limitations and exclusions of liability set out in this Section 13 and elsewhere in these terms and conditions:
(a) Are subject to Section 13.1; and
(b) Govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
12.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
12.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
12.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
12.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
12.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
12.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
13. Breaches of these terms and conditions
13.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) Send you one or more formal warnings;
(b) Temporarily suspend your access to our website;
(c) Permanently prohibit you from accessing our website;
(d) Block computers using your IP address from accessing our website;
(e) Contact any or all of your internet service providers and request that they block your access to our website;
(f) Commence legal action against you, whether for breach of contract or otherwise; and/or
(g) Suspend or delete your account on our website.
13.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
14.1 We may revise these terms and conditions from time to time.
14.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
15. Entire agreement
15.1 These terms and conditions, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.
16. Law and jurisdiction
16.1 These terms and conditions shall be governed by and construed in accordance with English law.
16.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
17. Our details
17.1 This website is owned and operated by Osha Clean Ltd.
17.2 We are registered in England and Wales under registration number 08645957, and our registered office is at 1 SME House, Holme Lacey Industrial Estate, Hereford, HR2 6DR.
17.3 You can contact us:
(a) By post, using the postal address given above;
(b) Using our website contact form;
(c) By the contact number published on our website
(d) By email, using the email address published on our website.
18.1 Osha Clean Ltd views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint. Complaints can be issued in the following formats:
Written: Osha Clean Ltd, 1 SME House, Holme Lacey Industrial Estate, Hereford, HR2 6DR.